store policy
Payment methods
Payment via Invoice
All orders are paid via invoice. After placing your order, you will receive an invoice with the payment details. Please complete the payment within the indicated timeframe so we can process and ship your order without delay.
Deposit for custom work
Custom-made pieces may require a deposit before production begins. The deposit amount and terms will be discussed with you based on the nature of the project.
Final Payment
Once your custom piece is completed, we will notify you and provide the remaining balance. Shipping will take place after full payment has been received.
Payment Arrangements
If you have specific requests or questions regarding payment, feel free to contact us. We are happy to discuss options when needed.
RETURNS POLICY
Custom Work
Custom-made pieces cannot be returned or exchanged, as they are created specifically for you. Returns are only possible in cases of manufacturing defects or damage during transit.
Damage or Defects
If your piece arrives damaged, please contact us within 30 days and include photos of the item and packaging. We will assess the situation and provide a suitable solution.
Craftmanship
All pieces are handmade. Minor variations in colour, texture or finish are part of the artisanal process and are not considered defects.
Cancellations
Custom orders can only be cancelled within a short timeframe after purchase. Contact us as soon as possible if you wish to cancel.
SHIPPING POLICY
Production & Processing
Production begins once the design is confirmed and any required deposit is paid. Timelines vary per project. When your piece is ready, we prepare it for shipment using reliable carriers for both domestic and international delivery.
Shipping & Delivery
All shipments are securely packed and shipped with appropriate insurance based on the value and nature of the piece. Insurance costs are included in the shipping fee and are paid by the customer. Shipping costs are calculated at checkout, and international customers are responsible for any customs duties or taxes. You will receive a tracking number once your order ships. Delivery times depend on your location and carrier. Please inspect your package upon arrival and contact us immediately if you notice any damage. Customs procedures or carrier delays may affect delivery times; we will keep you informed if this occurs.